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How betflix Handles Your Personal Information

At betflix, your personal data belongs to you — we collect only what we need to run your account, process deposits via UPI, Paytm or PhonePe, and keep…

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What This Policy Covers and Where It Applies

betflix Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies to all personal data processed when you open and use a betflix account, where access is permitted under local law. We collect information you provide directly — such as your name, email address, and mobile number — alongside transactional records generated when you

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deposit or withdraw using UPI, Paytm, or PhonePe. We also gather device identifiers, IP addresses, and session logs automatically to protect account integrity. Data is processed on servers subject to contractual safeguards, and we do not sell your information to third parties. Your eligibility to use
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the platform depends on the laws of your jurisdiction; we process data only for accounts opened in regions where local law permits access.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct, or delete any personal data we hold on your betflix account, our privacy team is reachable through three direct channels. We aim to acknowledge every request within two working days and resolve it within thirty calendar days. Submitting your account-registered email or mobile number speeds up verification so we can act on your request without delay.

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Email Privacy Request

Send a written request to our dedicated privacy address from your registered email. Include your account reference and the specific data you want accessed, corrected, or removed, and we will confirm receipt promptly.

Live Chat Support

Open the live chat window inside your betflix account and select the Privacy topic. Our support agents can raise a formal data request on your behalf and give you a reference number to track progress.

In-App Help Centre

Navigate to Settings → Help → Privacy in the betflix app to submit a structured data-request form. Responses are sent to your registered email address within the timelines stated in this policy.

DATA HANDLING PRACTICES

How We Protect and Manage Your Data

betflix applies a layered approach to data security — encryption in transit and at rest, role-based access controls, and periodic security reviews.

Cookies and Tracking

We use session cookies to keep you signed in and analytics cookies to understand which pages load slowly. You can manage cookie preferences from your browser settings at any time without losing core account functionality.

Account Security Measures

Passwords are stored as salted hashes — we never hold them in plain text. Two-step verification is available on your account page and strongly encouraged, particularly if you transact via UPI or Paytm regularly.

Data Retention Periods

Active account data is retained for the duration of your relationship with betflix plus the period required by applicable law. After a verified account closure, most personal records are anonymised within ninety days unless legal obligations require longer retention.

Third-Party Data Sharing

We share transaction data with payment processors including UPI gateway partners, Paytm, and PhonePe solely to complete your deposits and withdrawals. No data is sold or shared for advertising purposes outside betflix's own promotional communications.

Your Right to Access and Correct

You may request a copy of all personal data we hold on your account at any time. If any detail is inaccurate — name spelling, registered mobile, linked email — submit a correction request and we will update it within the stated resolution window.

Right to Deletion

You can ask us to erase your personal data after account closure. We will confirm what can be deleted immediately and what must be retained under financial or legal obligations, providing a clear timeline for each category of data.

Common Privacy Questions from Our Account Holders

We receive many questions about how betflix handles personal data. The answers below cover the situations account holders ask about most — from what we collect when you pay with PhonePe to how quickly we act on a deletion request. If your question is not here, contact us through the channels listed above.

We collect your name, email address, mobile number, and date of birth at registration. If you deposit via UPI, Paytm, or PhonePe, we also record the transaction reference and amount to reconcile your wallet balance accurately.

We share data only with payment processors needed to complete your transactions — such as UPI gateway providers, Paytm, and PhonePe — and with service providers operating under strict confidentiality agreements. We do not sell personal data to advertisers or data brokers.

Send a data-access request to our privacy email from your registered address, or raise it through live chat inside your account. We will compile and send your data within thirty calendar days of verifying your identity.

Yes. After you close your account, submit a deletion request and we will erase or anonymise most personal records within ninety days. Data we are legally required to retain — such as financial transaction logs — will be held only for the minimum period the law mandates.

Active data is kept while your account remains open. After verified closure, personal identifiers are anonymised within ninety days. Transaction records tied to Paytm or PhonePe payments may be retained longer if required under applicable financial regulations.

We set session cookies for authentication, preference cookies for your language and region settings, and analytics cookies to monitor page performance. You can block or delete any category from your browser settings; only session cookies are strictly necessary for account access.

Log into your account, go to Settings, and select Edit Profile to correct most details yourself. For identity-verified fields such as your legal name or linked mobile number, submit a correction request to our privacy team and we will update the record after re-verification.

How betflix Handles Your Personal Information

Reach Us About Your Privacy Rights

Email Privacy Request

Live Chat Support

In-App Help Centre

How We Protect and Manage Your Data

Cookies and Tracking

Account Security Measures

Data Retention Periods

Third-Party Data Sharing

Your Right to Access and Correct

Right to Deletion

Common Privacy Questions from Our Account Holders

01 What personal data does betflix collect when I open an account?

02 Does betflix share my data with anyone outside the platform?

03 How can I access a copy of the data betflix holds on me?

04 Can I ask betflix to delete my personal data?

05 How long does betflix keep my account data after I stop using the platform?

06 What cookies does betflix place, and how do I control them?

07 How do I update incorrect personal details on my betflix account?

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